Join our vibrant Quick Plus team in our fast paced Halifax office. We’re looking for a diligent individual who can provide top level day to day service to our major accounts.
Role and Responsibilities:
Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.
- Deal with all traffic coming through the dedicated email address.
- Source kit for orders by liaising with relevant depots.
- Process orders and off hires
- Maintain shared spreadsheet.
- Follow breakdown procedures and keep the customer informed of the current status.
- Make daily pre-delivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
- Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
- Maintain & build great customer relations via a seamless service.
- Help with ad hoc duties and willingness to work flexibly.
Person Specification
The ideal candidate will have:
- Great interpersonal skills and a desire to provide excellent customer service.
- Excellent communication & organisational skills with an ability to multitask.
- Ability to work well under pressure and within time constraints.
- Sharp attention to detail.
- Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
- IT skills with knowledge of Microsoft applications
- Flexibility on changes to processes when & where applicable
- Previous HDC experience may prove to be an advantage.
Feel you’ll be a great fit for this role? Get in touch with our Business Development Director, Chris Firth: