Quick Reach require a new team member to join the busy & fast paced Re-Hire department within our Halifax office. The role involves assisting colleagues to source equipment from suppliers to meet their customers’ requirements should plant not be available in our fleet. Previous or current sales experience would be required to source new business customers & opportunities for the planned department growth.
We offer a competative salary (DOE), pension scheme, bonus opportunities as well as health and wellness support.
Role & Responsibilities:
- Excellent communication & organisational skills with an ability to multitask.
- Ability to work well under pressure and within time constraints
- Excellent telephone manner & written skills to ensure a high standard of customer service is maintained
- Daily telephone sourcing direct to suppliers of QRPA hire/sales enquiries from new & existing customer base. Prompt response of costs, availability and options within short timeframes / deadlines.
- Sales function of outgoing telemarketing calls to develop new customer business & sales generation for Quick Reach new product lines and planned department growth
- Attention to detail ensuring accurate information gained for hire requests
- Internal customer contract hire & order generation
- Machine & equipment off-hire processes
- Prompt & effective reporting of any machine breakdown to suppliers whilst ensuring our customer is kept informed of progress
- Maintain & build great supplier, colleague & customer relations via a seamless service
- Flexibility on changes to processes when & where applicable
- Help with ad hoc duties and willingness to work flexibly
- Weekly invoice checks to assist with accurate customer invoice generation
The ideal candidate will have:
- Great interpersonal skills and a desire to provide excellent customer service
- Experience working in busy fast paced environments working well under pressure and able to prioritise tasks
- Telemarketing calls experience
- Proven experience in a similar office environment
- Strong communication skills; both verbal and written
- IT skills with knowledge of Microsoft applications
- Quick turnaround and can-do attitude to assist colleagues / customer enquiries
Feel you’d be a great fit for this role?
For more information or to apply please get in touch with Corrie