Join our team in West Bromwich!
As Hire Desk Controller you will work with clients and prospects in the West Midlands. We’re looking for individuals who will actively build relationships to ensure our customers receive excellent and efficient service at all times.
We offer an excellent package (DOE), company pension, wellness/health support, as well as plenty of opportunities for career development.
Overview of role & responsibilities:
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Work closely with all members of the team to ensure an efficient and professional service
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Excellent time management, administration and organisational skills
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Excellent telephone manner along with great written and verbal communication skills
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Self-motivated with an ability to work independently
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Assist with sales enquires, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments were possible
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Build a good relationship with all new and existing customers and provide a seamless service
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Fully computer literate
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Excellent attention to detail
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Respond effectively and efficiently to all emails and phone calls ensuring a high standard of customer service at all times
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Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way
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Have the ability to investigate and problem solve whilst finding ways to improve processes
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Share knowledge with your colleagues ensuring that a consistent customer service is provided
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Help with ad hoc duties and work flexibly throughout
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Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly
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Have the ability to meet deadlines
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Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
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Find and promote ways to exceed customers’ expectations in everything you do
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Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured
The ideal candidate will:
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Have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team
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Good IT skills with knowledge of Microsoft applications
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Strong motivation, proactivity and drive
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Strong communication skills; both verbal and written
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Results orientated with the ability to balance other business considerations
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Be able to prioritise tasks and work well under pressure
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Good interpersonal skills and understanding of the importance of excellent customer service
For more information or to apply please get in touch with our Area Manager, Richard: