Hire Desk Controller – Manchester

We’re currently hiring hire desk controllers to join our fantastic team in Manchester.

If you are enthusiastic, a great communicator and thrive in a busy work environment we want to hear from you. Previous experience is preferred although thorough training will be provided.

 

 

Overview

As a Hire Desk Controller you will work with clients and prospects, building relationships to provide outstanding service and ensure the customer receives an excellent, efficient service at all times. Working out of the Manchester Central Office, you will be responsible for a defined geographical area, reporting to the corresponding Area Manager

 

 

Role & Responsibilities:

  • Work closely with all members of the team to ensure an efficient and professional service
  • Excellent time management, administration and organisational skills
  • Excellent telephone manner along with great written and verbal communication skills
  • Self-motivated with an ability to work independently
  • Assist with sales enquires, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments were possible
  • Build a good relationship with all new and existing customers and provide a seamless service
  • Fully computer literate
  • Excellent attention to detail
  • Respond effectively and efficiently to all emails and phone calls, always ensuring a high standard of customer service
  • Communicate with customers promptly to ensure that where issues do occur, they are dealt with and resolved in a timely manner and in a positive way
  • Have the ability to investigate and problem solve whilst finding ways to improve processes
  • Share knowledge with your colleagues ensuring that a consistent customer service is provided
  • Help with ad hoc duties and work flexibly throughout
  • Process all orders, off hires and gather information in regard to breakdowns, passing all details to the technical department promptly
  • Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
  • Find and promote ways to exceed customers’ expectations in everything you do
  • Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured

 

 

Person Specification

The ideal candidate will:

  • Have proven experience in a similar office environment within the powered access industry
  • Demonstrate an ability to work alone as well as part of a successful team
  • Good IT skills with knowledge of Microsoft applications
  • Strong motivation, proactivity, and drive
  • Strong communication skills; both verbal and written
  • Results orientated with the ability to balance other business considerations
  • Be able to prioritise tasks and work well under pressure
  • Good interpersonal skills and understanding of the importance of excellent customer service

 

Immediate start available

Feel you’d be a great fit for this role? Please send your CV and Covering Letter to:

Natalie.Lee@quick-reach.co.uk

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